Shipping and delivery

General Information

Depending on the area you live in we will use different couriers based on our experience for our deliveries. When your parcel is dispatched you will be sent a confirmation email with the tracking number. 

Once dispatched, delivery times are outside our control. Please note, that estimated delivery times can vary based on where you live and particularly over peak seasons i.e., Christmas. Each of our carriers has their own definition of what constitutes time of despatch, a working day or transit times. Most of our orders have an automatic signature on delivery assigned.

If you need your order before a specific time or date and after all you might be unsure about an item arriving in time please contact us or leave a note at the checkout process so we can clearly see when the order is required for. We promise you to do our best to get your order out to you as fast as possible. We are used to getting our packages within 2 days - the conditions in Australia are quite different, but we know that it is one of the key factors for your customer experience and satisfaction to you get your items as fast as possible. 

Express Shipping

1. Express Shipping Standard - 25 AUD (up to 2kg AusPost Express Satchel)
   2. Express Shipping Individual – 40-80 AUD (for bigger items - we will quote you individually after you placed your order)

*Please have a look at the delivery speeds & coverage based on where you are located because ‚next day parcel delivery‘ doesn’t always mean next day. Sometimes it can take up to 5 business days to rural regions.

If you have any questions about our express shipping options please contact us or give us a call 0402 004 452 before placing an order.

Shipping Policy

We endeavor to pack and ship all orders within 2 business days, with most orders being shipped within 24 hours of the order being received.

Ordering from Overseas

We offer the possibility to order from all over the world to ensure you can provide gifts for relatives, friends or family living in Australia. If you need help we are happy to assist. We are sure you will find something beautiful to make somebody happy.

International Shipping

If you nominate a different delivery address to your billing address then it will be sent without an invoice so the recipient does not know how much the present or item was. In this case the invoice will be send to you by email. Please also add GIFT in the comment box during the checkout process.